Returns & Refunds

Last updated: July 9, 2026

At Maerow, we want every piece to feel right — the fit, the fabric, all of it. If something isn't working, here's exactly how we'll make it right.

30-Day Window

You have 30 days from your delivery date to request a return, exchange, or refund. You can do so through our return portal here. Requests made after 30 days fall outside our window and may not be eligible.

How to Start

To start a return or refund, easily submit through our return portal and we'll get you taken care of.

Sizing & Fit

Ordered the wrong size, or the fit just isn't right? Let us know within 30 days. You can easily choose a different size or a different item right through our return portal.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not what you ordered, reach out through our return portal within 7 days of delivery with a photo. Once we confirm it, we'll make it right at no cost to you — a replacement or a full refund, whichever you prefer.

Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank or card provider to post it once it's been sent. Original shipping charges are non-refundable.

A Few Things That Can't Be Returned

• Final-sale, clearance, and promotional items
• Gift cards

Don't Recognize a Charge?

We're a new brand, and occasionally a charge on your statement may look unfamiliar. If anything looks off, please reach out through the contact form on our website first — we'll identify it and sort it out quickly. For orders confirmed delivered by the carrier, we reserve the right to contest disputes using the relevant tracking and order records.

Questions?

We're a small team and we read every message. Reach us anytime through the contact form on our website and we'll help.

With care, The Maerow Team