Refund & Return Policy

Last updated: May 29, 2026

At Maerow, we want every piece to feel right — the fit, the fabric, all of it. If something isn't working, here's exactly how returns and refunds work.

1. 30-Day Return Window

We accept return requests within 30 days of your delivery date. Requests made after 30 days can't be approved.

2. Eligibility for Returns

To qualify for a return, your item must be:

• Unworn and unwashed
• In original condition, with tags attached
• Free of makeup marks, deodorant, perfume, or any signs of wear
• Free of stretching, damage, or alterations
• Returned in its original packaging

All returns are inspected on arrival. If an item doesn't meet these standards, the refund may be declined.

3. Non-Returnable Items

The following can't be returned:

• Worn or washed items
• Items with stains, odors, or visible wear
• Final sale and promotional/clearance items
• Gift cards

4. Return Shipping

Customers cover return shipping unless the item is defective or incorrect. Original shipping charges are non-refundable. We recommend a trackable shipping service — we can't be responsible for return packages lost in transit.

5. Exchanges

Ordered the wrong size? Request a size exchange within 30 days, subject to availability. Return shipping is the customer's responsibility unless the exchange is due to a verified defect or a fulfillment error on our end.

6. Damaged or Incorrect Items

If your order arrives defective, damaged, or incorrect, contact us within 7 days of delivery with photos. Once confirmed, we'll send a replacement or issue a refund at no cost to you. Claims made after 7 days may not be eligible.

7. Refunds

Once your return is received and inspected, approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank or card provider to post it. We reserve the right to decline a refund if the item doesn't meet the criteria above.

8. Chargebacks

For orders confirmed as delivered by the carrier, we reserve the right to contest chargebacks with the relevant tracking and order records.

9. How to Start a Return

Email us at 〔your support email〕 with:

• Your order number
• The reason for the return
• Photos (if you're claiming a defect or damage)

Please wait for return approval and instructions before sending anything back — returns sent without prior approval may not be accepted.